Delivery

Most of our products (unless specified) are made to order and carefully packaged ready to eat.

All orders are sent out from our kitchen on Wednesday the week after you place your order and will be delivered in 48 hours so you will receive it on Thursday or Friday.

You need to place your order by Sunday night in order to receive it the following week

You will receive a separate email from a courier company informing you the date of delivery. Please leave ‘Special Instruction’ at the check out point if you have any place where a courier company driver can leave your box safely in case of absence. In case of no answer at the door without special instruction, your goods will be returned to a depot and may be disposed of there.

Delayed delivery can also happen for reasons unforeseen such as traffic accidents, driver errors or mechanical issues. By placing an order, you agree to accept your delivery delays for these events and reasons. Please accept and do not refuse your delivery in these circumstances, so PLEASE CHECK you have entered the correct details. 

Unfortunately, we can’t control delays that may occur with the courier, the best way for you to get information is to contact the delivery agent. Your order will remain at a safe in the box before the best before day printed on the packaging. If there are delays past this time please throw away and we will replace your order the following week.

Despite our best effort, some issues can rise during delivery. Please contact us as soon as possible at sales@uncle-e.co.uk. We will try to sort out the issues as best as we can.

We may have to decline your delivery in the event of a temporary failure of electrical equipment, mechanical breakdown, industrial action, adverse weather conditions or other reasons beyond our reasonable control. The withdrawal of a delivery is at our discretion, and our decision will be final.

There is no minimum order value. There is one flat rate Delivery Fee of £7 for any orders under £70. All orders over £70, we are happy to provide a free delivery. Delivery Fee is calculated based on total value after all coupons, discounts and special offers (if any) have been applied.

We accept payment from MasterCard, Visa Credit, Visa Debit (UK registered cards) and a valid PayPal, Apple Pay. The address to which the card is registered must be the same as the billing address. The card used to confirm the order must be the same card used to complete the order. We do not accept cash, cheques, in store money-off coupons or gift vouchers of any kind.

When you place your order, the full cost of your order will be taken. If you need to cancel or amend your orders after payment, please email us at sales@uncle-e.co.uk as soon as possible. We will endeavor to cancel or correct where possible. However, once your order is passed onto the courier company, we cannot cancel or amend your order and we will not be able to refund.

We do our best to ensure that we have a wide range of products available every day, but sometimes we run out of certain products. We will try to replace with similar products(which have the same or more value) where possible, but your money will be refunded for any products which we do not supply to you and it will not influence your delivery charge.

If we are unable to process card payment at the time of placing your order, your order will not be placed.

After you have placed an order online, an automated email will be sent to your registered email acknowledging your order being placed. You will receive another email from a courier company to inform you of the delivery date.

Once we have delivered the products to you, you become the owner of the products. You will have no legal liability in connection with your order until the products have been delivered to you.

Where applicable, prices shown will include Value Added Tax (if applicable). We endeavour to keep our website updated with prices which indicate the current rate of VAT. You will be charged the current prevailing rate on the day of your delivery.

All delivery dates and time are subject to availability.