運送政策

There is no minimum order value.  For all orders over £30, we are happy to provide free delivery. There is one flat rate Delivery Fee of £5 for any orders under £30. Delivery Fee is calculated based on total value after all coupons, discounts and special offers (if any) have been applied.

You will receive a separate email from a courier company informing you of the date of delivery. Please leave ‘Special Instruction’ at the checkout point if you have any place where a courier company driver can leave your box safely in case of absence. In case of no answer at the door without special instruction, your goods will be returned to a depot and may be disposed of there.

Delayed delivery can also happen for reasons unforeseen such as traffic accidents, driver errors or mechanical issues. By placing an order, you agree to accept your delivery delays for these events and reasons. Please accept and do not refuse your delivery in these circumstances, so PLEASE CHECK you have entered the correct details. 

Unfortunately, we can’t control delays that may occur with the courier, the best way for you to get information is to contact the delivery agent. Your order will remain in a safe in the box before the best before the day is printed on the packaging. If there are delays past this time please throw them away and we will replace your order the following week.

Despite our best effort, some issues can rise during delivery. Please contact us as soon as possible at cs@uncle-e.co.uk. We will try to sort out the issues as best as we can.

We may have to decline your delivery in the event of a temporary failure of electrical equipment, mechanical breakdown, industrial action, adverse weather conditions or other reasons beyond our reasonable control. The withdrawal of delivery is at our discretion, and our decision will be final.

We accept payment from MasterCard, Visa Credit, and Visa Debit (the UK registered cards). The address to which the card is registered must be the same as the billing address. The card used to confirm the order must be the same card used to complete the order. We do not accept cash, cheques, in-store money-off coupons or gift vouchers of any kind.

When you place your order, the full cost of your order will be taken. If you need to cancel or amend your orders after payment, please email us at cs@uncle-e.co.uk as soon as possible. We will endeavour to cancel or correct where possible. However, once your order is passed onto the courier company, we cannot cancel or amend your order and we will not be able to refund you.

We do our best to ensure that we have a wide range of products available every day, but sometimes we run out of certain products. We will try to replace them with similar products(which have the same or more value) where possible, but your money will be refunded for any products which we do not supply to you and it will not influence your delivery charge.

If we are unable to process card payment at the time of placing your order, your order will not be placed.

After you have placed an order online, an automated email will be sent to your registered email acknowledging your order being placed. You will receive another email from a courier company to inform you of the delivery date.

Once we have delivered the products to you, you become the owner of the products. You will have no legal liability in connection with your order until the products have been delivered to you.

Where applicable, prices shown will include Value Added Tax (if applicable). We endeavour to keep our website updated with prices which indicate the current rate of VAT. You will be charged the current prevailing rate on the day of your delivery.

All delivery dates and times are subject to availability.